Shipping policy
Free shipping on US orders of $45 or more. Every order ships with tracking.
Where do you ship?
We currently ship to addresses in the United States only.
How much does shipping cost?
- Orders of $45 or more:Â free
- Orders under $45:Â $4.95 flat rate
We offer one shipping method: Standard Shipping with tracking. We don't offer expedited or express shipping.
How long does it take?
- Processing: orders ship within 2–4 business days (Monday–Friday, excluding holidays) after you place them.
- Delivery: once shipped, delivery takes 3–7 business days.
In total, most orders arrive within 5–11 business days. Delivery times are estimates: weather, holidays and carrier delays can occasionally add a few days. If we can't ship your order within the time above, we'll email you with a new date and you can cancel for a full refund.
Will I pay customs or import fees?
Some orders may be subject to import duties, taxes or carrier fees when they arrive. These are not included in our product prices or shipping cost and are the responsibility of the customer. If they apply, the carrier will contact you to pay them before or at delivery.
How do I track my order?
As soon as your order ships, you'll get an email with your tracking number. Haven't received it within 4 business days, or is the tracking link not working? Email us and we'll sort it out.
Can I change my shipping address?
Please double-check your address at checkout. Spotted a mistake? Email us as soon as possible. We can update the address as long as your order hasn't shipped yet. We can't redirect a package once it's on its way. If we made the mistake, we'll send you a replacement at no extra cost.
My package is lost or marked delivered but I can't find it
Marked as delivered? Check around your home, mailbox, lobby or mailroom, and ask neighbors whether they took it in. Carriers sometimes mark a package as delivered a day early, so wait 1–2 business days. Still missing? Email us with your order number and we'll help you file a claim with the carrier. We can't be held responsible for packages confirmed as delivered to the address entered at checkout.
Lost in transit? If your tracking hasn't updated for 20 days, we consider the package lost. Email us and we'll send you a free replacement.
Questions?
Email us at info@reflectandroam.com. We reply on business days (Monday–Friday).